Shipping policy

Shipping & Delivery Policy

Overview

All products in our store are custom made-to-order through our fulfillment partner. Every order goes through two stages before it reaches you: fulfillment (production) and shipping. Please read this policy carefully so you know what to expect.

Fulfillment Time

Before your order is shipped, it needs to be produced. On average, fulfillment takes 2–5 business days for all product types and production techniques. This time is not included in the shipping estimates below.

Please note that fulfillment times may be longer during peak periods such as holidays or promotional events.

Fulfillment Location

We fulfill orders through a global network of production facilities. Depending on the product you order, your item may be produced and shipped from a facility in the European Union, the United States, or another location in our fulfillment network. The shipping origin may therefore vary by product and is not always within the EU.

This means that actual delivery times may differ from the estimates below depending on where your specific item is produced. The estimates provided are a general guide based on European fulfillment.

Worldwide Shipping

We ship worldwide. Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method available. The table below shows starting prices by region.

Region	Shipping Cost
USA	Average $6.51
Europe	Average $7.55
United Kingdom	Average $7.60
EFTA States (Norway, Switzerland, Iceland, Liechtenstein)	Average $11.59
Canada	Average $9.64
Australia & New Zealand	Average $12.18
Japan	Average $10.62
Brazil	Average $16.34
Rest of World	Average $16.34

 

Estimated Delivery Times — Europe

The following estimates apply to shipping times only and do not include fulfillment time. Add 2–5 business days for production before these times begin.

Country	Estimated Shipping Time
Albania	6–15 business days
Andorra	3–4 business days
Austria	2–6 business days
Belgium	2–3 business days
Bosnia and Herzegovina	6–15 business days
Bulgaria	4–5 business days
Croatia	3–4 business days
Cyprus	3–7 business days
Czech Republic	2–6 business days
Denmark	2–6 business days
Estonia	3 business days
Finland	2–6 business days
France	2–3 business days
Germany	3 business days
Greece	5–7 business days
Hungary	3–4 business days
Iceland	6–15 business days
Ireland	2–6 business days
Italy	2–4 business days
Latvia	1 business day
Liechtenstein	5–7 business days
Lithuania	2–3 business days
Luxembourg	2–6 business days
Malta	3–7 business days
Moldova	6–15 business days
Monaco	6–15 business days
Montenegro	6–15 business days
Netherlands	1–3 business days
North Macedonia	6–15 business days
Norway	2–6 business days
Poland	3–7 business days
Portugal	2–6 business days
Romania	4–6 business days
San Marino	6–15 business days
Serbia	6–15 business days
Slovakia	2–3 business days
Slovenia	2–3 business days
Spain	2–6 business days
Sweden	3–4 business days
Switzerland	3–6 business days
Ukraine	6–15 business days
United Kingdom	2–4 business days
Vatican City	6–15 business days

 

For countries not listed above, shipping is available under our Worldwide rate. Delivery times will vary and are estimated at checkout.

Order Tracking

All orders come with tracking. Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Customs & Import Duties

Depending on your country, your order may be subject to customs fees, import duties, or taxes upon arrival. These charges are determined by your local customs authority and are entirely outside our control.

•        Customs fees and import duties are the sole responsibility of the customer.

•        We are unable to predict, calculate, or reimburse these charges.

•        Refusing to pay customs fees may result in your package being returned or destroyed, in which case we are not liable for the loss.

We recommend checking with your local customs office before placing an order if you are unsure about potential charges.

Shipping Delays

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather events, or any other circumstances outside our control. Once your order has been handed to the carrier, the delivery timeline is managed by them.

If your order has not arrived within the estimated timeframe, please contact us at contact@7clouds.org and we will look into it.

Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date. We will investigate with our fulfillment partner and work to resolve the issue as quickly as possible.

Incorrect Shipping Address

Please double-check your shipping address carefully before completing your purchase. If the address provided is incorrect or undeliverable, the package may be returned to the fulfillment facility. In this case, you will be responsible for any reshipment costs.

Questions?

If you have any questions about your shipment, please don’t hesitate to contact us at contact@7clouds.org. We’re happy to help. We aim to respond to all enquiries within 1-3 business days.