Refund policy

Refund & Returns Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@7clouds.org. Items sent back without first requesting a return will not be accepted.

Return Addresses

Once your return is accepted, we'll send you a return shipping label and instructions. Returns will need to be sent to the following address based on your location:

  • US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019

  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4

  • Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167

  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona

  • UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ

  • Australia:

    • Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031

    • Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056

    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175

  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101

  • Brazil: Rodovia Santos Dumont, 4791, Armazém 111, Galpão 02, Duque de Caxias, RJ, CEP 25251-460

Damaged, Defective, or Misprinted Items

Please inspect your order upon reception and contact us within 30 days of receiving your order if the item is defective, damaged, or if you received the wrong item. If the issue is on our end, we'll make it right at no cost to you.

To report a problem, reach out to us at contact@7clouds.org with a photo of the item and your order details.

Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date and we'll look into it right away.

Wrong Address

Please double-check your shipping address before placing an order. If the address provided is insufficient or undeliverable, the package will be returned and you will be responsible for any reshipment costs.

Unclaimed Shipments

If a shipment goes unclaimed and is returned, reshipment costs will be the responsibility of the customer.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us at contact@7clouds.org to get started.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sealed goods such as face masks, for health and hygiene reasons

  • Sale items and gift cards

Please get in touch if you have questions about your specific item.

Refund Processing

Once we receive and inspect your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at contact@7clouds.org.

European Union

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition as received, unworn or unused, with tags and in its original packaging, along with proof of purchase.

Please note that under Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to your specifications or clearly personalized items, or sealed goods unsealed after delivery for hygiene reasons. As all our products are custom-made, we reserve the right to refuse returns at our discretion.

Important: Print-on-Demand Products

All products in our store are made to order. This means that as soon as you place an order, your item is custom-printed specifically for you - we do not hold pre-made inventory. Because of this:

•        We are unable to accept returns or exchanges for reasons such as ordering the wrong size, colour, or simply changing your mind, unless the item is defective, damaged, or misprinted.

•        Orders cannot be cancelled once production has begun. Please review your order carefully before completing your purchase.

•        Refunds and replacements are offered only where there is a fault on our end - such as a defective product, misprint, or incorrect item.

•        Cancellations & refunds before production: If you wish to cancel your order, please contact us at contact@7clouds.org as soon as possible. We will check with our fulfillment partner whether production has begun. If your order has not yet entered production, we will cancel it and issue a full refund. If production has already started, we are unable to cancel or refund the order.

We understand this differs from standard retail return policies, and we appreciate your understanding. If you have any questions before placing your order, please reach out to us at contact@7clouds.org and we’ll be happy to help.

Questions?

If you have any concerns about your order, don't hesitate to get in touch at contact@7clouds.org. We're happy to help. We aim to respond to all enquiries within 1-3 business days.